LEGAL
Last updated: July 2026
In short: all sales are final. As a reseller of brand-new, unboxed products, we don't accept returns or swaps. Only products sold with a manufacturer warranty can be returned, and only for a warranty claim.
3B Tronics sources and resells genuine, brand-new electronics and accessories. Every item we sell is unboxed and dispatched to you for the first time — nothing we sell is used, refurbished, or previously opened.
Because of the nature of our business as a reseller, we do not offer refunds on completed orders. Please review your order carefully — product details, specifications, color and quantity — before completing checkout.
We operate a strict no-swap policy. We are unable to exchange a product for a different model, color, or variant after an order has been placed and fulfilled.
Some products we sell come with a manufacturer or brand warranty. If your item develops a genuine fault covered by that warranty, it can be returned to us for a warranty claim, repair, or replacement in line with the manufacturer's warranty terms.
To start a warranty claim, contact us on WhatsApp with your order number, a description of the fault, and photos or a video showing the issue.
Products sold without a manufacturer or brand warranty cannot be returned once an order has been delivered. Please confirm whether an item includes a warranty before purchase if this is important to you.
If your order arrives visibly damaged in transit, or you receive the wrong item entirely, contact us on WhatsApp within 24 hours of delivery with photos of the item and its packaging. We'll review and resolve genuine cases like this on their own merits.
Questions about a specific order or a warranty claim? Reach us on WhatsApp at +234 814 291 1325 or email hello@3btronics.online.